Guest Engagement Coordinator

Job Type
Full-Time
Job Location

Guest Engagement Coordinators interpret the animal collection and conservation initiatives of the Audubon Zoo.  Guest Engagement Coordinators are responsible for the creation, scheduling and presentation, of engaging, educational animal presentations in all areas of the zoo.  Guest Engagement Coordinators will work hands-on with a wide range of non-releasable wildlife and animal ambassadors. Primary responsibilities will include the following: creation of high-energy programming, public speaking, animal handling and direct interaction with zoo guests. They are expected to provide excellent customer service. Guest Engagement Coordinators are also expected to provide conservation messaging in all interactions with guests.

 

 Provide a guest experience of outstanding quality

  • Delivers the majority of interpretive programs that happen on zoo grounds.  This includes narrating training demonstrations, conducting animal encounters, and leading zoo chats.
  • Takes the lead on research and developing programs incorporating conservation, education and interactives that will provide enhanced visitor experience.
  • Coordinates a schedule for the chats and presentations.
  • Be responsible for appropriate marquee signage, zoo scoop scheduling and up to date program information.
  • Understands the significance of his/her role and how they can positively impact visitors.  Pro-active, friendly communication will be expected at all times, as well as anticipating visitors’ needs and desires.
  • Communicates issues or concerns to the Director of Education in a timely manner. 
  • Works in a cooperative manner with the Children’s Zoo staff and respects the educational animal building protocols, equipment and space.

 Weave quality entertainment through the guest experience

  • Communicates messages clearly to guests using a microphone, as well as one on one interaction.
  • Supervises and assists in the continued training of all volunteers in proper animal handling guidelines.
  • Develops an evaluation tool for programs to reflect visitor interest and satisfaction and to identify future areas of growth.
  • Assists in operant training programs for animal ambassadors to better manage them for public presentations.
  • Works with the Shell Wildlife Theater Coordinator to develop and write interpretive and entertaining shows.  Will also assist in the shows and demonstrations at the theater as necessary.
  • Assists in general education department needs as necessary.

 Educate our diverse audience about the natural world.

  • Demonstrates consistent conservation messages into all educational programming.
  • Assists in training and evaluation methods to maintain and continue to improve the volunteer programs for the volunteer involved and the guest experience.
  • Actively collaborate with Marketing, Development, Membership and Special Events to support non-routine special events.
  • Actively seeks up- to-date information in informal educational methodologies and zoo education trends. 
  • Actively seeks out and participates in professional development opportunities as approved by supervisor.

Experience:

  • 1-3 years working in an informal learning environment and demonstrated experience working in animal presentations and naturalist chats.
  • Demonstrated ability to relate and communicate effectively with youth and adults from diverse backgrounds.
  • Demonstrated ability to read, interpret, and communicate documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Proven ability to speak effectively before groups of guests and employees.
  • Experience handling animals or ability to learn to handle animals including raptors, reptiles and invertebrates (all classes).

 

Education:  Bachelor’s degree required in Education, Biology, Zoology, Communications, Ecology, or Environmental Education

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